Is there a cost to switch my service from ComEd?
Does the price include Illinois state sales tax and are there any other taxes, charges or fees included in the price?
What if ComEd's Rate goes down?
What stays the same if I choose a new supplier?
Who is Spark Energy?
How can you offer a lower price than my utility?
Why should I buy from Spark Energy?
Do I have to notify my utility of this change?
In addition to the energy price, will there be any other charges from Spark Energy?
What happens once i complete the online enrollment?
How do I sign up?
Will I incur extra charges if my home's usage goes significantly above or below my usual level for a given period of time?
When will the change take effect?
Whom shall I call with questions regarding my bill?
Will my local utility treat me differently if I buy power from an alternate energy provider?
If I currently owe my utility for charges due on budget billing, do I need to settle those before signing up?
What is a kilowatt-hour (kWh)?
What is a residential rate class?
What will my bill look like?
Is there a Letter of Agency (LOA) that I need to review before switching suppliers? If so, where can I find it?
Can I establish service over the phone?
Will Spark Energy check my credit?
Who do I call if my power goes out?
currently, i have auto pay from my account. if i switch, will i have to sign up again for auto pay?
Is there a cost to switch my service from ComEd?
There is no cost to switch to from ComEd. If you are currently with a supplier other than ComEd,
Click here.
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Does the price include Illinois state sales tax and are there any other taxes, charges or fees included in the price?
No, the prices are for electricity generation service only. The price charged for power and energy service is reflective of competitive market conditions, was not set or approved by the Illinois Commerce Commission and does not include any applicable taxes or local distribution company fees or charges which will be charged by the Utility.
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What if ComEd's Rate goes down?
ComEd rates are adjusted in May. The current rate is in effect through May of 2012. If at that time prices go down, you can always cancel your contract with no penalty. If Spark energy is offering a lower rate, you can request to switch to that lower rate. PRI will notify you of any such opportunities.
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What stays the same if I choose a new supplier?
You will continue to receive reliable electric service. Electrical service components such as wires and transformers will remain where they are. Physical modifications are not required because electricity is delivered through the same transmission and distribution system owned and operated by your utility. Your local utility will continue to be responsible for delivering electricity to your home, and costs associated with those delivery services will continue to be charged by your local utility at your current rates.
You will also still receive one bill from your utility. Your bill will appear the same as it has in the past. Your utility will continue to service all equipment—such as your meter—and wires, as well as respond to any power outages.
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Who is Spark Energy?
Spark Energy is a Retail Energy Supplier that currently provides commercial and residential natural gas and electric service in over 40 markets across the U.S.
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How can you offer a lower price than my utility?
After vigorous research, PRI selected Spark Energy to supply our residential clients. As a competitive supplier of electricity, Spark Energy can provide pricing options that more closely reflect the current market.
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Why should I buy from Spark Energy?
Spark Energy has been in the electric retail business since 1999. Prospect Resources has vigorously reviewed many of the Electricity providers, and determined that Spark Energy’s service and offer is the best suited for the needs of our clients. Throughout the term of your agreement, PRI will monitor market pricing and will advise you when to renew and/or request a rate change.
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Do I have to notify my utility of this change?
No. Once you have signed up with the supplier, they will take care of contacting your current utility on your behalf. You will receive a notice from your utility confirming your selection of your electric power supplier.
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In addition to the energy price, will there be any other charges from Spark Energy?
While You will continue to pay ComEd distribution fees and taxes, Spark Energy will only charge you the contracted price for the quantity used.
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What happens once i complete the online enrollment?
Once you complete the enrollment process you will receive an email confirmation containing your contract number, fixed price, estimated switch date, and other information regarding your service with Spark Energy.
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How do I sign up?
It's easy to get started! Have a ComEd bill ready, and
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Will I incur extra charges if my home's usage goes significantly above or below my usual level for a given period of time?
There will be no penalties or extra charges if your usage changes; you will continue to be charged the per kWh rate as set forth or determined in accordance with your agreement with us. Your monthly cost is determined by simply multiplying your per kWh rate by your total monthly energy usage.
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When will the change take effect?
Your account will become effective with the new supplier on the next scheduled meter read date.
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Whom shall I call with questions regarding my bill?
If you have any questions regarding your bill, please contact Spark Energy at 1 (888) 772-7566. A Customer service representative will be available to assist you Monday - Friday, 8:00am - 5:00pm.
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Will my local utility treat me differently if I buy power from an alternate energy provider?
No. regardless which supplier you choose, your electricity will continue to be delivered safely and reliably by your local utility.
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If I currently owe my utility for charges due on budget billing, do I need to settle those before signing up?
You do not have to settle your budget billing before choosing Spark Energy as your new supplier but you should be aware that Spark Energy does not offer budget billing on supplier charges. You may continue to utilize budget billing with your utility for your electricity distribution charges and related taxes and fees.
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What is a kilowatt-hour (kWh)?
A kilowatt-hour is the standard unit of measurement for electricity. Specifically, a kilowatt-hour is defined as the unit of energy that is expended on one hour by one kilowatt of power. The total number of kilowatt-hours charged to your bill is determined by your electricity use.
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What is a residential rate class?
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What will my bill look like?
You will still receive one bill from your utility. Your bill will display Spark Energy's electricity supply charges and the utility's delivery service charges, plus government taxes and charges.
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Is there a Letter of Agency (LOA) that I need to review before switching suppliers? If so, where can I find it?
Yes, it is the law. We have provided it with the Terms & Conditions, which you can view after you begin the sign up process.
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Can I establish service over the phone?
We have provided an easy and informative process for establishing your service online at
www.prospectresources.com/residential. By reducing costs associated with the enrollment process, Spark Energy is able to offer you the lowest possible price. If you would like assistance with this process please contact the customer service department at: 1-888-772-7566
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Will Spark Energy check my credit?
Yes. When you apply online to establish service, Spark Energy completes a credit analysis to determine what type of account payment plan you are eligible for.
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Who do I call if my power goes out?
You will continue to contact ComEd for all service related issues at 1-800-Edison-1 (800-334-7661).
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currently, i have auto pay from my account. if i switch, will i have to sign up again for auto pay?
Your auto pay should continue to function
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